Be treated with consideration, respect and full recognition of dignity and individuality, including privacy in treatment, care for personal needs and respect for property.
Exercise your rights (or your family or your guardian if you have been judged incompetent) and voice grievances regarding care or lack of respect for property without being subjected to discrimination or reprisal.
Be fully informed of services available in the agency under the terms of your contract with Medicare, Medi-Cal and/or private health insurance, and any costs that you may be responsible for.
Received the care necessary to regain a maximum state of health and expect that care will be provided by Inland Home Health Providers personnel who are qualified through education and experience to perform the services.
Be given appropriate and professional quality home health care services without discrimination against your race, creed, color, religion, sex, national origin, sexual preference, handicap or age.
Receive the appropriate information from a physician, within the limits determined by the physician, law or regulation, regarding the diagnosis and treatment.
Be informed in advance of the discipline of staff who will provide the care and the proposed frequency and duration of visits as well as the anticipated termination of service.
Be assured of confidential treatment of personal and medical records, and to approve or refuse their release to any individual outside the agency, except in the case of transfer to another health facility, or as required by law or third party payment contract. Be assured that all electronic medical records are also treated with strict confidentiality.
Be able to participate in the planning of your medical treatment and to refuse to participate in experimental research.
Be assured that you and your family/caregiver will be taught about the illness so that you can help yourself and your family/caregiver can understand and can help you.
Refuse treatment and be informed of the medical consequences of such refusal.
As a Patient, you have the responsibility to:
Remain under a physician's care while receiving agency services.
Provide the agency with a complete and accurate health history.
Provide the agency with all requested insurance and financial records.
Sign the required consent to treatment and release for insurance billing.
Provide a safe home environment in which your care can be given.
Provide the agency with a copy of your Advance Directives, if available.
Participate in your plan of care.
Cooperate with your physician, agency staff and other caregivers.
Notify the agency when unable to keep appointments.
Accept the consequences of any refusal of treatment of choice of non-compliance.